Billing & Payment Schedule
- Meter Reading: We use an efficient drive-by radio system to read meters during the third full week of each month. Billing cycles typically range from 28 to 35 days.
- Monthly Statements: Bills are mailed to arrive by the 1st of each month. Since we cannot guarantee postal delivery, please contact us or check your account online if you haven’t received your statement by the 3rd.
- Due Dates: Payments are due on the 1st and considered late after the 10th.
- Grace Period: Payments in our drop box by 8:00 a.m. on the first business day following the 10th are considered on time.
Late Fees & Disconnections
- Late Fees: Unpaid accounts after the 10th will incur a 15% late fee.
- Reminders: If your payment is late, we will mail a Past Due notice with your specific "Delinquent Disconnect" date (typically the 20th of the month).
- Disconnection: To avoid a $35.00 delinquency fee and service interruption, please ensure your balance is paid before 8:00 a.m. on your disconnect date. If meter is locked, the full account balance must be paid to restore service.
Our Meters!
