To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.
How could I have used this much water?
You may not have. You could possibly have a leak on your lines, a leaky toilet or faucet that's difficult to detect. Looking at your meter is the quickest way to determine if you have an on-going leak. First, make sure no one is using water inside the house. Then take a look at your meter, when the center black circle is turning you have water going somewhere. However, this method may not help when the problems is an intermittent leak, one that starts and stops, like a sticky toilet stool. Just call the office and we'll work with you to solve the problem.
Additionally, most bills run 28 days long. However, every few months the billing cycle must catch-up and it will be 35 days long, almost an extra week. Your printed bill will show you the beginning and ending dates for the current billing period.
Why do I have a previous balance when I know I sent in my payment?
We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.
What do I do if I am experiencing low pressure?
Check your meter and the surrounding area for possible leaks. Check with your neighbors to see if they are experiencing low pressure. Next, call our office and report low pressure for your area.
What do I do if I am experiencing high pressure?
In areas of high pressure, a home is provided with a pressure reducer at the time of a new meter set installation to install inside their home to protect their water lines. These are mechinical items and do need to be replaced periodically. If your plumber decides it's time to replace yours, the office keeps pressure reducers on hand and are provided at-cost to our customers.
Why is my water discolored?
A repair could have been completed recently allowing air to enter the line, causing the milky look.